We Help Dealerships Win Back
Customers and Keep Them
The key to sustained success for dealerships isn’t just attracting new customers—it’s keeping them coming back. With increasing competition from independent service centers, retaining service customers has never been more critical. That’s where CallSource comes in.
For over 30 years, CallSource has been a trusted leader in the automotive industry. We’re the ONLY company offering a comprehensive suite of services designed to improve customer engagement, increase retention, and drive predictable, long-term service revenue. Our seamless scheduling solutions, proactive outreach, and data-driven strategies ensure that every customer interaction strengthens loyalty—turning one-time visits into lifelong customers.
Is Your Dealership Keeping Up
or Falling Behind?
Independent service centers are gaining ground, and customer expectations
for convenience and communication have never been higher.
The numbers tell the story.
Dealership service market share dropped from 35% in 2021 to 30% in 2023 – and the trend continues downward.
76.8% customer connection rate – meaning nearly a quarter of customers never get the service follow-up they need.
12:1 ratio of independent service centers to franchise service departments – giving customers more options than ever to take their business elsewhere.
More than 60% of customers who leave a dealership for service never return – often due to poor engagement or lack of follow-up.
proactive strategy risk losing customers. CallSource helps you stay ahead.
it’s time to reclaim
your market share
The CallSource Approach: Proven Success at
Driving Retention and Boosting Service Revenue
Industry Expertise
Serving the automotive industry since 1991, we understand the unique challenges dealerships face.
Data-Driven Insights
Serving the automotive industry since 1991, we understand the unique challenges dealerships face.
Customer-Centric Focus
We don’t just manage interactions; we create customer advocacy one connection at a time.
Proven Impact
Our solutions lead to a 15-20% increase in customer retention rates, translating into more repair orders (ROs) and higher service revenue.
Seamless Integration
Works with existing dealership management systems to ensure efficient workflow and better customer experiences.
our solutions
Our services engage customers at every touchpoint – ensuring no call is missed, follow-ups
are prompt, outbound opportunities are captured, and new sales and growth are fully explored.
01 | Connect
Inbound Call Services
LIVE APPOINTMENT SETTING >
CallSource agents answering incoming service department calls and scheduling appointments, ensuring customers receive immediate assistance without frustration. Full-service and enhanced internal BDC options.
SERVICE SAFETY NET >
Reclaiming missed calls by reaching back out to customers who abandoned a call, ensuring no potential service appointment is lost.
CALL OVERFLOW SERVICES >
Handling excess call volume during peak times to prevent unanswered calls, reducing missed customer interactions and revenue loss.
02 | Retain
Omni-Channel Outbound
Call Services & recalls
OUTBOUND CALLS >
Proactive outreach to customers for appointment reminders, service follow-ups, and maintenance scheduling to increase retention.
NEXT DAY SERVICE CSI CALLS >
Increasing completed CSI surveys by more than 35% by quickly identifying unhappy customers, addressing concerns promptly, and creating trust.
RECALL ADVANTAGE >
Identifying and contacting customers with outstanding recalls, automating and expanding recall services to bring them back to the dealership.
PREDICTABLE PERSONAL ENGAGEMENT >
Through our AI partnership, we have the ability to mine and predict when customer contact and services are needed.
03 | Acquire
VEHICLE Acquisition Services
CAR ACQUIRE >
Targeting private party vehicle sellers to generate new service and sales opportunities, helping dealerships expand their customer base.
TEXT 2 TRADE >
Transforming your service drive into a lead machine by identifying real-time trade-in opportunities and streamlining appraisals.
3RD PARTY ACQUISITION FOLLOW-UP >
Combining automated technology with expert live agents to drive better results from your Edmunds, KBB, and other third-party acquisition sources.
Ready to Achieve Consistent, Predictable Service Revenue?
At CallSource, we’ve cracked the code to long-term success for dealerships: it’s all about building strong, lasting customer relationships. The best way to ensure predictable income for your dealership is by keeping your customers satisfied, loyal, and coming back for more. That’s why we’ve become experts in customer retention—we know that when your customers trust you, they stick with you. Let’s work together to build that trust, increase your retention rates, and watch your service revenue grow. Learn how we drive results by scheduling a quick consultation with our team.