RETAIN:

Outbound Omnichannel Solutions  

Where Long-term Loyalty
 and Service Revenue Grow

Retaining existing customers is one of the most cost-effective ways to grow dealership revenue. Service departments thrive on repeat business, and the right communication strategy turns one-time visitors into lifelong customer advocates. With CallSource’s outbound solutions, you’ll reconnect with customers, increase CSI scores, and drive more return visits—without adding pressure to your staff.

SERVICE CX PRO

Your Campaign, Your Way

No matter the goal—bringing back inactive customers, following up on no-shows, or boosting post-service satisfaction—we prioritize outreach based on your dealership’s needs. Choose targeted campaigns or a fully managed solution tailored to your objectives. Our US-based agents deliver follow-ups with professionalism and a personal touch, helping your team stay connected and trusted every step of the way.

Managing Inactive Customers: Re-engage inactive customers and reignite relationships.
No-Show Callbacks: Recover lost opportunities and reschedule missed appointments.
Next-Day CSI/JD Power Follow-Up: Ensure customer satisfaction with prompt follow-up calls.
Personal & Predictable Engagements: Combine AI-powered automation with live human connection to deliver timely, personalized outreach that feels authentic and drives results.

REAL RESULTS

Our clients see an estimated 8,000 touches per campaign, with a 48.3% connection rate and 88% success in setting appointments. From CSI improvements to recovered revenue, CallSource helps you retain more customers and keep your service lanes full.

CONCIERGE CONNECT

Welcoming and Winning Customers for Life

Make a memorable first introduction that sets the tone for every customer’s service experience, from their very first appointment to the follow-up that keeps them coming back. Concierge Connect uses DealerVault DMS integration to identify customers, personally welcome them to your service department, and follow up promptly after service to ensure satisfaction and build trust.

Personalized Introductions: Create a warm, professional first impression that builds comfort and connection with your service team.
Timely Post-Service Follow-Ups: Check in after every appointment to ensure customers are satisfied and address concerns before they impact CSI scores.
Data-Driven Targeting: Use DealerVault DMS pull to reach the right customers at the right time.
Retention-Focused Engagement: Turn first-time visitors into long-term service advocates through consistent, meaningful touchpoints.

RECALL ADVANTAGE

Bring Customers Back—and Keep Them.

Recalls don’t have to be a burden; they can be powerful retention tools. We identify customers with open recalls and reach out with targeted, timely communication to fill your service lanes, boost RO volume, and re-engage inactive or one-time customers—all while reinforcing safety and trust. With 1 in 4 vehicles carrying an open recall and more than $22 billion in available warranty work, don’t miss the opportunity to gain more customers and repeat business.

Smart Vehicle Matching: Filter out non-owners and focus efforts on active, serviceable vehicles using real-time market data.
Automated & Targeted Outreach: Reach customers through text, email, phone, and direct mail—all coordinated for maximum impact.
Tech-Powered Support: Handle common inquiries with automation, escalating complex needs to live agents for seamless service.
Personalized Engagement: Tailor outreach by preferred contact method and ownership status for a more relevant customer experience.

Text2Trade makes your service lane  a vehicle-sourcing powerhouse.

Why Dealerships Choose CallSource for outbound Call Services

CUSTOMIZED CAMPAIGNS

We build every outreach strategy around your unique goals and customer base.

GENUINE HUMAN CONNECTION

Our trained, live agents engage in meaningful conversations that foster trust and loyalty.

Retention-Focused Approach

Boost customer satisfaction, drive repeat business, and increase revenue.

Predictable Personal Engagement

We analyze customer behavior using AI and machine learning to predict when they’ll need service. From maintenance reminders to custom follow-ups, your team reaches out with the right message—at the right time. It’s smarter outreach that feels personal and delivers results.

FREQUENTLY ASKED QUESTIONS

Can I customize my outbound call campaigns?

Yes! Service CX Pro is fully customizable. Whether you want to focus on recalls, no-shows, or inactive, we’ll build a campaign that aligns with your goals and drives measurable results.

How does Recall Advantage work?

No special software is required. Both tools are cloud-based and integrate easily into your existing workflows.

What kind of results can I expect from outbound campaigns?

Absolutely. CarAcquire and Text2Trade are designed to complement each other, providing comprehensive coverage for both off-site and on-site acquisition opportunities.

Can I combine outbound services with appointment setting and other services?

Implementation is quick with support from the CallSource team! Give us a call to learn more.

How do I get started with outbound services?

Implementation is quick with support from the CallSource team! Give us a call to learn more.

what our clients are saying

I am sending my sincere appreciation to the staff for their outstanding performance in achieving record returns for KIA CSI. Their unwavering dedication and diligent efforts have been instrumental in propelling our dealership to the number one ranking for the past three months in both survey returns and scores. I am deeply grateful for their steadfast commitment to excellence.

We started to outsource our service BDC a little over a year ago. We have had mixed results at best until we used the CallSource call center. Since switching to the CallSource call center, we have had nothing but positive feedback from our clients. We have great communication with the agents and our team of service managers and advisors through a slack channel. Appointment numbers are at an all time high. I highly recommend Amanda and her team for your service BDC needs.

CallSource was our solution when we needed help answering the phones. The implementation was quick, and impacted us just as fast. Now our advisors can spend more time working on repair orders while CallSource schedules and reschedules appointments. CallSource also alerts us so we know if a customer needs an update or a quote. CallSource is very receptive to our feedback, and adapts to our needs in real time. Their receptiveness and use of modern technology like Slack helps us support our advisors which in turn helps us take care of our customers.

We’ve had an amazing experience working with CallSource. We rely on CallSource for our inbound service appointment calls and our next-day CSI phone calls, and it’s been fantastic. Since having CallSource handle our CSI calls, we’ve consistently achieved top-tier scores every quarter. Their support has truly elevated our customer service and made things easier for our customers. It’s like they’re an extension of our dealership!

CallSource has and continues to be a huge part of our automotive family. Outsourcing our BDC to CallSource allows our service advisors and mechanics to focus on getting vehicles out while their agents handle the scheduling, customer service, and other day to day administrative tasks of operating our maintenance shop. Their management is always available to help and answer questions and to provide training on their software and services. highly recommend CallSource to anyone looking to streamline their BDC operations.

Choosing CallSource was the solution we needed to help answer the phones, freeing up our Advisors time to work on repair orders. The implementation was a seamless transition resulting in a great customer experience. CallSource’s agents are very knowledgeable when it comes to scheduling and rescheduling our appointments. Working with CallSource has really been a great experience and I would definitely recommend them for all of your BDC needs.

Ready to SOURCE SMARTER?

Our ACQUIRE services help your dealership break free from outdated acquisition methods. Our smart sourcing solutions, both CarAcquire and Text2Trade, give you the edge. You already invested in acquisition leads from platforms like Edmunds, KBB, and others—now it’s time to convert them. Let CallSource help you build a more profitable, flexible, and efficient inventory pipeline. Talk to us today and start sourcing smarter!