ABOUT

WHO WE ARE

At CallSource®  Automotive, we help dealerships win back customers and keep them. Since 1991, we’ve led the industry with innovations in call tracking, analytics, and customer engagement. Today, we’ve evolved into the only Automotive Hybrid Virtual BDC (VBDC) designed exclusively for fixed operations.

By blending the speed of AI with the expertise of live, service-trained agents, we make sure every customer gets connected, every opportunity gets captured, and every experience builds trust.

Our mission is simple:

  • Connect more customers with your service department
  • Convert more appointments that stick
  • Retain more business to drive long-term profitability

Service retention isn’t just a metric — it’s the foundation for revenue stability, parts and service growth, and future vehicle sales. That’s why CallSource® isn’t just a vendor. We’re your partner in creating predictable, high-margin income streams that fuel dealership success today and tomorrow.

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Our mission

Our mission is to help dealerships CONNECT with customers to increase service revenue, RETAIN customers through proactive outreach, and ACQUIRE new customers and inventory with targeted strategies. By combining industry expertise with innovative technology, we empower service departments to deliver exceptional customer experiences and drive sustainable service revenue growth.

Our values

We Are Customer Centric

Everything we do starts with your customer in mind. We prioritize the experience at every touchpoint—because great service isn’t just about answers, it’s about how people feel when they get them.

We Are Data-Driven

We turn information into impact. Our solutions are grounded in real-time data, enabling smarter outreach, better performance, and measurable results.

We Are Engaged with Purpose

We don’t just talk to customers—we connect with them. Through warm, thoughtful communication, our agents become trusted voices of your dealership, creating the kind of experiences that earn loyalty.

We Are Always Evolving

We continuously refine and expand our offerings to meet the real needs of dealers and their customers. Every new service, integration, or feature is developed with long-term value in mind.

We Are True Partners

We’re not a vendor—we’re part of your team. Our success is defined by yours, and we work shoulder-to-shoulder to help you connect, retain, and grow your customer base.

CALL CENTER OPERATIONS

POGO PARR

CEO

Kelley Koliopulos

VP of Sales

GINA ANGUILLA

Senior Director of Sales

aynsley zulpo

Senior Sales Executive

Samantha

Office Manager

Beth

Office Manager

Call Center Operations

jennifer speirs

Senior Director of Operations

bailey ferguson

Director of Call Center - Inbound

deb phillips

Director of Call Center - Outbound

joseph doane

Training Manager

amanda mccook

Senior Account Manager

SARAH SUMMERS

Administration/
HR Manager

Jessica Galloway

Operations Manager

hillary stark

vBDC Manager

matt henry

vBDC Manager

Emily Ferguson

vBDC Manager

Taitiana Huerta

vBDC Manager

Josh Gonzales

vBDC Manager

what our clients are saying

I am sending my sincere appreciation to the staff for their outstanding performance in achieving record returns for KIA CSI. Their unwavering dedication and diligent efforts have been instrumental in propelling our dealership to the number one ranking for the past three months in both survey returns and scores. I am deeply grateful for their steadfast commitment to excellence.
Andrew GarciaParts & Service Director | Sansone Kia
We started to outsource our service BDC a little over a year ago. We have had mixed results at best until we used the CallSource call center. Since switching to the CallSource call center, we have had nothing but positive feedback from our clients. We have great communication with the agents and our team of service managers and advisors through a slack channel. Appointment numbers are at an all time high. I highly recommend Amanda and her team for your service BDC needs.
DJ JOHNSON Service Director | Infiniti of Cool Springs
CallSource was our solution when we needed help answering the phones. The implementation was quick, and impacted us just as fast. Now our advisors can spend more time working on repair orders while CallSource schedules and reschedules appointments. CallSource also alerts us so we know if a customer needs an update or a quote. CallSource is very receptive to our feedback, and adapts to our needs in real time. Their receptiveness and use of modern technology like Slack helps us support our advisors which in turn helps us take care of our customers.
lauren delgadillo Consultant Service Dynamics | Caruso Ford Lincoln
We’ve had an amazing experience working with CallSource. We rely on CallSource for our inbound service appointment calls and our next-day CSI phone calls, and it’s been fantastic. Since having CallSource handle our CSI calls, we’ve consistently achieved top-tier scores every quarter. Their support has truly elevated our customer service and made things easier for our customers. It’s like they’re an extension of our dealership!
STEVE POLOTTI Service Manager | Sansone Jr’s Windsor Nissan
CallSource has and continues to be a huge part of our automotive family. Outsourcing our BDC to CallSource allows our service advisors and mechanics to focus on getting vehicles out while their agents handle the scheduling, customer service, and other day to day administrative tasks of operating our maintenance shop. Their management is always available to help and answer questions and to provide training on their software and services. highly recommend CallSource to anyone looking to streamline their BDC operations.
ralph lomele Service Director | Honda City
Choosing CallSource was the solution we needed to help answer the phones, freeing up our Advisors time to work on repair orders. The implementation was a seamless transition resulting in a great customer experience. CallSource’s agents are very knowledgeable when it comes to scheduling and rescheduling our appointments. Working with CallSource has really been a great experience and I would definitely recommend them for all of your BDC needs.
BEN GUETTERMAN Fixed Operations Manager | Martin Chevrolet
We’ve worked with Callsource since 2023, and they consistently convert inbound service appointment calls at 88% or higher. This frees our advisors to focus on upsells, declined services, status updates, and stronger customer relationships. The team responds quickly to any issue and communicates with urgency. Callsource understands our business, meets our goals, and has become a true extension of our team.
Larry JohnsonService Manager | Lithia Motors, Inc.

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